Shipping policy

Effective Date: August 11, 2026 · Last Updated: August 11, 2026

1. Introduction

At EverQuest Life ("we," "us," or "our"), we aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy explains the terms and conditions that apply to orders purchased through our website at www.everquestlife.com (the "Website").

Our shipping operations may involve third-party fulfillment providers, manufacturers, suppliers, and shipping carriers. Delivery methods and carriers may vary depending on the product, destination, package size, and other circumstances.

Business Office:
4918 Seashell Lane
Garland, TX 75043
United States of America

Our registered business office is provided above. Orders may be fulfilled and shipped from third-party fulfillment locations, suppliers, manufacturers, or other facilities depending on the product and order.

2. Shipping Destinations

Countries We Ship To: United States

At this time, EverQuest Life ships orders within the United States.

Shipping availability may vary by product. Certain large, oversized, or freight-eligible products may have additional delivery requirements or geographic restrictions.

We do not currently offer international shipping.

We may expand our shipping destinations in the future. Any changes to our available shipping regions will be reflected on our Website.

3. Shipping Costs

Shipping charges, when applicable, will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on:

  • Product size and weight;
  • Shipping destination;
  • Shipping method;
  • Carrier;
  • Whether an item requires freight delivery; and
  • Other applicable delivery requirements.

Any applicable shipping charges will be presented to you before your order is finalized.

4. Order Processing Time

Handling Time: Orders are generally processed within 1–2 business days.

Orders are processed Monday through Friday, excluding applicable holidays.

Order Cut-Off Time: Our standard order cut-off time for same-day processing is 5:00 PM CST.

Orders placed before the applicable cut-off time will generally begin processing that business day. Orders placed after the cut-off time may begin processing on the next business day.

Processing times are estimates and may vary depending on product availability, order volume, payment verification, supplier or fulfillment requirements, and other circumstances.

Weekend and Holiday Orders: Orders placed on weekends or holidays will generally begin processing on the next business day.

Backorders: If an item is backordered, we will notify the customer within 48 hours and provide an estimated availability date when that information is available.

5. Estimated Delivery Time

Standard Domestic Shipping:

  • Processing Time: 1–2 business days
  • Estimated Transit Time: 3–5 business days
  • Estimated Total Delivery Time: Approximately 4–7 business days from order placement under normal circumstances

Delivery estimates are not guarantees. Actual delivery times may vary depending on the destination, carrier, product, fulfillment location, weather, holidays, carrier delays, and other circumstances beyond our reasonable control.

Large or oversized products shipped by freight may have different delivery schedules.

6. Shipping Methods and Carriers

We work with established shipping and freight carriers to deliver orders to customers.

Domestic Parcel Carriers:

  • USPS
  • UPS
  • FedEx

LTL Freight Carriers for Applicable Large Items:

  • FedEx Freight
  • Old Dominion
  • XPO Logistics

The carrier used for your order may depend on the product, package dimensions and weight, delivery location, shipping method, and fulfillment requirements.

We reserve the right to select the appropriate carrier for an order unless a particular carrier or shipping method has been specifically promised at checkout.

Shipment Tracking

Where tracking is available, tracking information will generally be provided by email after your order ships.

Freight shipments may have different tracking and delivery procedures than standard parcel shipments.

7. Order Tracking

After your order has shipped, you may receive a shipping confirmation containing available information such as:

  • Tracking number;
  • Carrier name;
  • Shipment status; and
  • Instructions for tracking your order.

You can generally track your shipment through the applicable carrier's tracking system using the tracking number provided.

Tracking information may take some time to become active after an order has shipped.

If you have questions about your shipment or tracking information, contact our Customer Service team:

Email: support@everquestlife.com

Phone: (866) 926-4049

We generally respond to customer inquiries within 24–48 hours.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery

If your shipment has not arrived within the estimated delivery timeframe, please contact us at support@everquestlife.com or (866) 926-4049.

We may review the tracking information and, where appropriate, work with the applicable carrier, fulfillment provider, or supplier to investigate the delay.

Delivery estimates are not guaranteed, and carrier delays may occur because of weather, transportation disruptions, high shipment volumes, holidays, incorrect or incomplete addresses, or other circumstances.

Lost Packages

If tracking indicates that your package was delivered but you cannot locate it:

  1. Verify that the shipping address entered when placing the order was correct.
  2. Check around your property and other locations where the carrier may have left the package.
  3. Check with household members, neighbors, building management, or a mailroom where applicable.
  4. Review the carrier's tracking information for delivery details.
  5. Contact EverQuest Life if the package remains missing.

We will review the available information and may work with the applicable carrier or fulfillment provider to investigate the shipment.

8.2 Damaged Packages

If your package arrives visibly damaged:

  1. Photograph the outside of the shipping package before opening it when reasonably possible.
  2. Photograph any damage to the product and packaging.
  3. Keep the original packaging and shipping materials.
  4. Contact EverQuest Life within 7 days of delivery.
  5. Provide your order number and photographs or video if requested.

Please do not discard damaged packaging until you have received instructions from us.

We will review the circumstances and determine the appropriate next steps, which may include a replacement, return, refund, or another applicable resolution.

9. Missing Items

If an item appears to be missing from your shipment, contact us as soon as possible.

Please provide:

  • Your order number;
  • The name or description of the missing item;
  • Information about the package received; and
  • Photographs of the package and its contents if requested.

We will investigate the issue with the applicable fulfillment provider, supplier, or carrier.

Depending on the circumstances, the resolution may include shipment of the missing item, a refund, or another appropriate remedy.

10. Return and Refund Policy Summary

Our general return terms include:

  • Return Window: 30 days from delivery;
  • Condition for Change-of-Mind Returns: Unused, undamaged, in original packaging, with applicable tags attached;
  • Return Shipping: Customer pays return shipping for eligible change-of-mind returns;
  • Restocking Fee: 25% for eligible change-of-mind returns;
  • Refund Processing: 7 business days after the returned item is received and inspected; and
  • Refund Method: Original payment method.

For defective, damaged, incorrect, or warranty-related products, different procedures may apply depending on the circumstances and the applicable manufacturer's warranty.

For complete information, please review our Return and Refund Policy and Warranty Policy.

11. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If you discover that you entered an incorrect address, contact us as soon as possible at support@everquestlife.com.

We will make reasonable efforts to assist with an address correction when possible. However, we cannot guarantee that an address can be changed after an order has entered processing or has shipped.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, we will contact you regarding available options.

Additional shipping charges may apply to reship an order when the original delivery failure resulted from incorrect or incomplete address information supplied by the customer.

12. Shipping Restrictions and Special Circumstances

Certain products may require special shipping arrangements because of their size, weight, dimensions, or other characteristics.

Large products may be shipped using LTL freight carriers such as FedEx Freight, Old Dominion, or XPO Logistics.

Freight deliveries may require:

  • Appointment scheduling;
  • Customer availability at the delivery location;
  • Additional delivery coordination;
  • A suitable location for unloading; or
  • Other requirements imposed by the freight carrier.

Specific delivery requirements may vary by product.

Shipping and delivery may also be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation delays, holidays, labor disruptions, government actions, or other unforeseen events.

13. Contact Information

For shipping questions, order tracking, delivery issues, or other shipping assistance, please contact:

EverQuest Life

Email: support@everquestlife.com

Phone: (866) 926-4049

Address:
4918 Seashell Lane
Garland, TX 75043
United States of America

Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST

Response Time: Generally within 24–48 hours

Website: www.everquestlife.com

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

14. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, fulfillment arrangements, delivery services, or applicable laws.

When we make material changes, we will update the Last Updated date at the top of this policy.

We encourage customers to review this policy before placing an order.

By placing an order through www.everquestlife.com, you acknowledge and agree to the shipping terms described in this Shipping Policy.