Privacy Policy

Effective Date: August 11, 2026 · Last Updated: August 11, 2026

EverQuest Life ("we," "us," or "our") operates the website at www.everquestlife.com (the "Site" or "Website"). This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our Site, place an order, create an account, contact us, subscribe to marketing communications, or otherwise interact with us.

By using our Site, you acknowledge the practices described in this Privacy Policy. Where applicable law requires your consent for particular data processing activities, we will obtain that consent as required.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

When you create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with us, we may collect:

• Full name;
• Email address;
• Shipping address;
• Billing address;
• Telephone number;
• Account information;
• Order and purchase information;
• Information you provide when contacting customer service; and
• Payment information necessary to process your transaction.

Payment transactions are processed through our e-commerce and payment service providers. We do not store full payment card numbers on our own systems.

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Pages viewed;
• Website navigation and interactions;
• Session duration;
• Referring website or source;
• General geographic location based on IP address; and
• Other technical information associated with your use of the Site.

We collect this information through cookies, pixels, analytics tools, and similar technologies. See our Cookie Policy for additional information.

Information We Receive From Third Parties

We may receive information from third parties that assist us with operating our business, including:

• Payment processors;
• Shipping and delivery providers;
• E-commerce and technology service providers;
• Analytics providers;
• Advertising and marketing providers; and
• Other service providers that support our business operations.

2. How We Use Your Information

We may use personal information for the following purposes:

• Process, fulfill, and ship your orders;
• Process payments and transactions;
• Send order confirmations, receipts, shipping notifications, tracking information, and other transactional communications;
• Respond to customer service questions and requests;
• Manage customer accounts;
• Provide products and services you request;
• Communicate with you regarding your orders or account;
• Send marketing communications where permitted by applicable law and, where required, with your consent;
• Measure and improve the effectiveness of our marketing;
• Analyze Website traffic and usage;
• Improve our Website, products, services, and customer experience;
• Personalize or improve your shopping experience;
• Detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and other harmful or unlawful activity;
• Protect the rights, property, and safety of EverQuest Life, our customers, and others;
• Comply with applicable laws, regulations, legal processes, and governmental requests; and
• Establish, exercise, or defend legal claims.

3. Analytics and Advertising

Analytics

We use Google Analytics to help us understand Website traffic and usage patterns. Google Analytics may collect information such as pages visited, time spent on the Site, browser and device information, general geographic information, and interactions with our Website.

We use this information to understand how visitors use our Site and to improve our Website, products, services, and customer experience.

You may manage certain Google Analytics-related tracking through Google's available privacy controls and browser tools.

Advertising and Marketing

We may use Meta Pixel (Facebook Pixel) and Klaviyo to support our marketing and advertising activities.

These services may help us:

• Measure the effectiveness of advertising campaigns;
• Understand how visitors interact with our Website;
• Measure product views, shopping cart activity, and purchases;
• Understand interactions with marketing communications;
• Improve our marketing campaigns; and
• Deliver or evaluate relevant marketing or advertising where permitted.

Depending on applicable law and the services used, certain advertising or marketing activities may involve the use of cookies, pixels, or similar technologies.

You may manage certain advertising preferences through the privacy controls made available by the applicable service providers.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies on our Website.

These technologies may include:

• Essential cookies: Required for core Website functions such as shopping cart, checkout, security, and session management;
• Analytics cookies: Used to understand Website traffic and visitor behavior;
• Marketing and advertising technologies: Used to measure and improve marketing and advertising activities; and
• Preference or functionality cookies: Used to remember certain preferences and improve your Website experience.

Our Website is operated using Shopify, which may use cookies and similar technologies to support shopping cart functionality, checkout, payment processing, security, fraud prevention, and other Website functions.

You can manage, block, or delete cookies through your browser settings. Where applicable, you may also manage non-essential cookie preferences through the cookie controls provided on our Website.

Disabling essential cookies may affect Website functionality, including your ability to add products to your cart or complete checkout.

For more information about our use of cookies, please review our Cookie Policy.

5. How We Share Your Information

We do not sell, rent, or trade your personal information for money.

We may share personal information with trusted third parties when reasonably necessary to operate our business, provide our services, complete transactions, or comply with legal obligations.

These parties may include:

E-commerce Platform Provider

Our Website is operated using Shopify. Shopify may process information necessary to operate the Website, facilitate checkout, support payments, maintain security, and provide other e-commerce services.

Payment Processors

We use payment processing services to process customer transactions. Payment information is handled by applicable payment processors using security measures designed to protect payment information. We do not store full payment card numbers on our own systems.

Shipping and Delivery Providers

We may provide your name, shipping address, telephone number, order details, and other necessary information to shipping carriers and fulfillment providers so that your purchases can be delivered.

Our listed domestic shipping carriers include USPS, UPS, and FedEx. For applicable large-item shipments, we may also use FedEx Freight, Old Dominion, and XPO Logistics.

Analytics Providers

We use services such as Google Analytics to analyze Website traffic, usage, and performance.

Marketing and Advertising Providers

We may share or allow access to certain information through services such as Meta Pixel (Facebook Pixel) and Klaviyo for marketing, advertising, analytics, and customer communications.

Legal and Safety Purposes

We may disclose personal information when required or permitted by law, including when necessary to:

• Comply with a subpoena, court order, legal process, or governmental request;
• Enforce our agreements or policies;
• Detect or prevent fraud or security threats;
• Protect the rights, property, or safety of EverQuest Life, our customers, or others; or
• Defend or pursue legal claims.

6. Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

Marketing Communications

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our marketing emails.

You may also contact us at support@everquestlife.com to request that we stop sending you marketing communications.

Even if you opt out of marketing communications, we may continue to send transactional or service-related communications, such as order confirmations, shipping updates, account notifications, or responses to customer service requests.

California Residents — CCPA / CPRA

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable exceptions and limitations.

These rights may include:

• The right to know what personal information we collect, use, disclose, or otherwise process;
• The right to request deletion of certain personal information;
• The right to request correction of inaccurate personal information;
• The right to opt out of the sale or sharing of personal information, where applicable;
• The right to limit certain uses and disclosures of sensitive personal information, where applicable; and
• The right not to be discriminated against for exercising applicable privacy rights.

Certain uses of advertising and marketing technologies, including cross-context behavioral advertising, may constitute "sharing" of personal information under California law.

To submit a privacy request, contact us at:

Email: support@everquestlife.com

Please include "Privacy Request" in the subject line and describe the nature of your request.

We will process and respond to qualifying requests within the time periods required by applicable law.

Nevada Residents

Nevada residents may have certain rights regarding the sale of covered information under Nevada law.

EverQuest Life does not sell personal information for monetary consideration.

Nevada residents who have privacy-related questions or requests may contact us at:

Email: support@everquestlife.com

Please include "Privacy Request" in the subject line.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Our general business practices include:

• Transaction and order records: Retained for up to 7 years, as necessary for accounting, tax, legal, fraud-prevention, and business-record purposes;
• Marketing data: Generally retained for up to 2 years, subject to applicable law and our business needs;
• Customer service information: Retained as reasonably necessary to respond to requests, resolve disputes, maintain business records, and comply with legal obligations; and
• Other personal information: Retained for the period reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our Website uses SSL/TLS encryption to help protect information transmitted between your device and our Website.

Payments are processed through payment providers that use industry-standard security practices and applicable payment card security requirements. We do not store full payment card numbers on our own systems.

However, no method of transmission over the Internet or electronic storage is completely secure. While we take reasonable precautions to protect personal information, we cannot guarantee that information transmitted to or through our Website will be completely secure.

9. Children's Privacy

Our Site is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us at support@everquestlife.com.

If we become aware that we have knowingly collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, or platforms that are not operated or controlled by EverQuest Life.

This Privacy Policy does not apply to the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites or services you access.

Third-party providers that may process information in connection with our Website include Shopify, Google Analytics, Meta, Klaviyo, payment processors, and shipping providers.

Their handling of information is governed by their own privacy policies and applicable terms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, third-party services, or applicable laws and regulations.

When we make material changes, we will post the revised Privacy Policy on this page and update the Last Updated date at the top of the policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, share, and protect personal information.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy request, please contact us at:

EverQuest Life

Email: support@everquestlife.com

Phone: (866) 926-4049

Address:
4918 Seashell Lane
Garland, TX 75043
United States of America

Website: www.everquestlife.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CST

Privacy Requests: Please include "Privacy Request" in the subject line of your email.