Return and Refund Policy

Effective Date: August 11, 2026 · Last Updated: August 11, 2026

1. Overview (Quick Reference)

• Return Window: 30 days from delivery
• Product Condition for Change-of-Mind Returns: Unused, undamaged, in original packaging, with tags attached
• Return Method: By mail using USPS, UPS, or FedEx, unless otherwise instructed by EverQuest Life
• Return Shipping Cost: Customer pays return shipping for eligible change-of-mind returns
• Restocking Fee: 25% for eligible change-of-mind returns
• Defective, Damaged, or Incorrect Items: Contact EverQuest Life for instructions and available resolution
• Refund Processing Time: 7 business days after the returned item is received and inspected
• Refund Method: Original payment method
• Order Cancellation: Requests must be submitted within 24 hours of order placement and before the order has shipped

2. Scope and Intent

This Return and Refund Policy applies to purchases made through the EverQuest Life website located at www.everquestlife.com (the "Website") and shipped within the United States.

This policy explains the circumstances under which eligible products may be returned and refunds may be issued.

This policy does not limit or replace any rights you may have under applicable consumer protection laws or an applicable manufacturer's warranty.

3. Contact Information

For questions about returns, refunds, or an order, please contact our Customer Service team:

Email: support@everquestlife.com

Phone: (866) 926-4049

Address:
4918 Seashell Lane
Garland, TX 75043
United States of America

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CST

We generally respond to customer inquiries within 24–48 hours.

4. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions described in this policy.

4.1 Conditions for Non-Defective Returns

For change-of-mind or other non-defective returns:

• The return request must be submitted within 30 days of delivery.
• The product must be unused and undamaged.
• The product must be in its original packaging.
• All applicable tags and labels must remain attached.
• The product should include applicable accessories, manuals, components, and other materials supplied with the original order.
• Proof of purchase or the applicable order number is required.

Eligible change-of-mind returns are subject to a 25% restocking fee, and the customer is responsible for return shipping costs.

4.2 Defective or Damaged Products

If you receive a product that appears defective or arrives damaged, contact us as soon as possible.

For packages or products damaged during delivery, please notify us within 7 days of delivery and provide photographs or video when requested.

For product defects that are not related to shipping damage, the applicable resolution may depend on the product's manufacturer warranty, product type, and applicable law.

Because warranty coverage varies by brand and product, EverQuest Life does not guarantee that every product will have identical warranty coverage.

5. Return Process

5.1 Initiating a Return

To request a return:

1. Contact us at support@everquestlife.com or (866) 926-4049 within 30 days of receiving your order.
2. Provide your order number and the reason for your return.
3. Provide photographs or other documentation if requested.
4. Wait for our return instructions before sending the product back.

EverQuest Life may provide return instructions or a return authorization where applicable.

For eligible change-of-mind returns, a 25% restocking fee will be deducted from the refund.

Do not ship a product to an address other than the return address provided by EverQuest Life. Returns sent without following our return instructions may experience delays or may not be accepted.

5.2 Preparing Your Return

When returning an eligible product:

• Pack the product securely to help prevent damage during transit.
• Use the original packaging whenever possible.
• Include applicable accessories, manuals, tags, labels, and other materials that came with the product.
• Include any return authorization or documentation provided by EverQuest Life.
• Remove or cover previous shipping labels from the outer package.

Customers are responsible for ensuring that change-of-mind returns are packaged appropriately and shipped safely.

5.3 Shipping the Return

Eligible returns should be shipped using a trackable service such as USPS, UPS, or FedEx, unless EverQuest Life provides different instructions.

The customer is responsible for return shipping costs for eligible change-of-mind returns.

Keep your shipping receipt and tracking information until your return has been received and processed.

6. Return Shipping Costs and Fees

Change-of-Mind Returns

For eligible non-defective returns:

• The customer is responsible for return shipping costs.
• A 25% restocking fee applies.
• The restocking fee will be deducted from the eligible refund amount.

Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged during delivery, or incorrect, contact us before returning it.

We will review the circumstances and provide appropriate return or resolution instructions. Where the issue is determined to be attributable to our error or covered by an applicable manufacturer warranty, we will provide the applicable resolution according to the circumstances and applicable terms.

7. Specific Return and Refund Conditions

7.1 Returns Due to Change of Mind

Change-of-mind returns may be accepted when:

• The request is made within 30 days of delivery;
• The product is unused;
• The product is undamaged;
• The product remains in its original packaging; and
• Tags and applicable labels remain attached.

Approved change-of-mind returns are subject to:

• A 25% restocking fee; and
• Customer responsibility for return shipping costs.

The refund will be issued to the original payment method after the returned product has been received and inspected.

7.2 Damaged Goods

If your package or product arrives damaged, contact us within 7 days of delivery.

Please provide:

• Your order number;
• A description of the damage;
• Photographs of the shipping box and product;
• Video, if requested; and
• Any other information reasonably needed to evaluate the issue.

Do not discard the original packaging until we provide further instructions, as photographs or inspection of the packaging may be necessary to evaluate a shipping-damage claim.

After reviewing the claim, we will determine the appropriate resolution, which may include a replacement, repair, refund, or other available remedy depending on the circumstances and applicable product or manufacturer terms.

7.3 Defective Products

If you believe a product has a manufacturing defect, contact us with your order number and a description of the problem.

Warranty coverage varies by brand and product. Where an applicable manufacturer's warranty exists, the claim may be handled according to the manufacturer's warranty terms.

For more information, please refer to our Warranty Policy.

7.4 Incorrect Product Received

If you receive a product that does not match your order, contact us as soon as possible.

Provide your order number and photographs of the product and packaging if requested.

We will review the issue and provide instructions for returning the incorrect product and, where appropriate, arrange for the correct product or another applicable resolution.

7.5 Product Never Arrived

If your order does not arrive within the estimated delivery timeframe, contact us at support@everquestlife.com.

We may investigate the shipment with the applicable carrier. Depending on the circumstances and the result of the carrier investigation, we may provide an appropriate resolution, which may include a replacement or refund where applicable.

Customers should provide the order number and any relevant tracking information when contacting us.

7.6 Order Cancellation

Before Shipment

You may request cancellation of an order by contacting us within 24 hours of placing the order, provided the order has not already shipped.

If an eligible cancellation request is received within this period and before shipment, we will process a refund to the original payment method.

After Shipment

Once an order has shipped, cancellation may no longer be possible. If you no longer want the product after shipment, you may request a return under the applicable return provisions of this policy.

Eligible change-of-mind returns are subject to the applicable 25% restocking fee and customer-paid return shipping.

8. Refunds

8.1 Refund Conditions

Refunds are generally issued after the returned product has been received and inspected.

We will notify you by email regarding the status of your refund where appropriate.

For change-of-mind returns, the returned product must satisfy the eligibility requirements described in this policy.

If a returned product does not meet the applicable return requirements, we may deny the return or adjust the refund amount as permitted by this policy and applicable law.

8.2 Refund Processing

Approved refunds will be processed to the original payment method used for the purchase.

After we receive and inspect the returned product, refunds are generally processed within 7 business days.

After EverQuest Life processes the refund, additional time may be required for the funds to appear in your account depending on your bank, credit card issuer, or payment provider.

8.3 Partial Refunds

A partial refund may be issued where appropriate, including when:

• A returned product does not meet the applicable return condition requirements;
• Parts, accessories, packaging, or other included items are missing;
• The product has been used or damaged after delivery;
• The return is otherwise subject to a permitted adjustment under this policy; or
• Applicable law or the circumstances of the transaction require a different refund amount.

A 25% restocking fee applies to eligible change-of-mind returns.

9. Exchanges and Replacements

EverQuest Life may provide a replacement or exchange when appropriate for a defective, damaged, or incorrect product, subject to product availability and the applicable circumstances.

For warranty-related issues, the available remedy may be determined by the applicable manufacturer's warranty.

To request assistance with a replacement or exchange, contact:

Email: support@everquestlife.com

Phone: (866) 926-4049

Please include your order number and a description of the issue.

10. Non-Returnable Items

Unless otherwise required by applicable law or expressly stated on the applicable product page, the following items are not eligible for standard change-of-mind returns:

• Custom or personalized items; and
• Items clearly marked "Final Sale."

Additional product-specific return restrictions may apply where disclosed before purchase.

Products covered by a manufacturer's warranty may be subject to the manufacturer's warranty terms rather than the standard change-of-mind return provisions of this policy.

11. Timelines

For quick reference:

• Standard Return Window: 30 days from delivery
• Damaged Package Reporting: Within 7 days of delivery
• Order Cancellation: Within 24 hours of order placement and before shipment
• Refund Processing: 7 business days after the returned product is received and inspected
• Customer Service Response: Generally within 24–48 hours

12. Legal Rights

This Return and Refund Policy does not affect any statutory, legal, or consumer rights that cannot lawfully be excluded or limited under applicable law.

Nothing in this policy is intended to waive or restrict rights that you may have under applicable federal, state, or local law.

Where a manufacturer's warranty provides additional rights or remedies, those rights may apply according to the applicable warranty terms.

13. Questions and Support

If you have questions about this Return and Refund Policy or need assistance with a return, refund, replacement, or exchange, please contact us at:

EverQuest Life

Phone: (866) 926-4049

Email: support@everquestlife.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST

Address:
4918 Seashell Lane
Garland, TX 75043
United States of America

Website: www.everquestlife.com

Please include your order number and "Return/Refund Request" in the subject line when contacting us by email.

By placing an order through our Website, you acknowledge that you have reviewed this Return and Refund Policy.