FAQs

Frequently Asked Questions

About Our Brands

What brands do you carry?

First Team, Freego, Hathaway, MotoTec, TruGolf, and Uneekor.

Are you an authorized dealer for these brands?

Yes. EverQuest Life is an authorized dealer for every brand we carry. Products are sourced from the manufacturer or its authorized U.S. distributor.

Are your products genuine and new?

Yes. All products are genuine and brand-new, in the manufacturer's original packaging, with the manufacturer's warranty, unless a product page clearly states otherwise.

Shipping

Is shipping free?

Yes. Every order includes free standard shipping to the contiguous United States (the lower 48 states and Washington, D.C.), including freight delivery for large items. No shipping or handling fees are added at checkout.

Where do you ship?

The contiguous United States only. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or internationally. A few gas-powered products cannot be shipped to California; this is noted on those product pages.

How long does delivery take?

• Parcel items (most e-bikes, scooters, launch monitors, and accessories): about 4–7 business days from order placement.
• Freight items (pool tables, shuffleboard and game tables, basketball systems, bleachers, goals, golf simulator packages): about 1–3 weeks from order placement. The freight carrier calls to schedule delivery.
• Made-to-order or backordered items: any longer lead time is stated on the product page. If an item becomes backordered after you order, we email you within 48 hours, and you may cancel for a full refund before it ships.

How do I track my order?

Tracking is emailed when your order ships. You can also use Track Your Order.

Returns & Cancellations

Can I return a product if I change my mind?

Yes, within 30 days of delivery, if the product is unused, undamaged, and in its original packaging. The customer pays return shipping and a 25% restocking fee applies. Returns go to the manufacturer's or distributor's U.S. warehouse listed in your return authorization. See our Return and Refund Policy.

What if my item arrives damaged, defective, or wrong?

Contact us within 7 days of delivery for shipping damage (with photos, and keep the packaging), or within 30 days for defective or incorrect items. We cover return shipping and provide a replacement, repair, or refund, with no restocking fee.

Can I cancel my order?

Yes, free of charge within 24 hours of ordering and before the order ships. After shipment, the order is handled as a return.

Payment

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, Venmo, and Shop Pay.

Do you offer financing?

Yes. Eligible customers can pay over time with Shop Pay Installments, subject to approval. The payment schedule and any interest are shown before you confirm.

Is checkout secure?

Yes. Our store and checkout run on Shopify with SSL/TLS encryption, and payments are processed by Shopify Payments. We do not store full card numbers.

Will I pay sales tax?

Applicable sales tax is calculated and shown at checkout before you pay.

Warranty

Do products come with a warranty?

Yes. Products include the manufacturer's warranty, which varies by brand and product and is listed in each product's specifications. To start a claim, email support@everquestlife.com with your order number, model, and a description of the issue. See our Warranty Policy.

Contact

EverQuest Life (BF STORES LLC)
Email: support@everquestlife.com
Phone: (866) 926-4049
Hours: Monday–Friday, 9:00 AM–5:00 PM CST
Address: 4918 Seashell Lane, Garland, TX 75043, United States
We generally respond within 24–48 hours.