Billing Terms and Conditions

Effective Date: August 11, 2026
Last Updated: August 11, 2026

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and billing processes between EverQuest Life ("Company," "we," "us," or "our") and the customer ("Customer," "you," or "your"). By accessing or using our website or purchasing products from EverQuest Life, you agree to be bound by these Terms.

These Terms should be read together with our Terms of Service, Return and Refund Policy, Privacy Policy, and other applicable policies published on our website.

2. Payment Terms

2.1 Pricing

Prices: All product prices are listed in U.S. Dollars (USD). Prices are subject to change without prior notice. Any price change will not affect orders that have already been accepted and confirmed by EverQuest Life.

Taxes and Fees: Prices do not necessarily include applicable sales taxes, duties, shipping charges, or other applicable fees unless otherwise stated. Any applicable charges will be displayed at checkout before you complete your purchase.

2.2 Payment Methods

EverQuest Life accepts major credit and debit cards, including:

• Visa
• Mastercard
• American Express
• Other payment methods that may be made available through Shopify Payments or displayed at checkout

Express Checkout Options: Depending on availability, your device, location, and eligibility, express checkout or digital wallet options may be displayed during checkout.

All payment transactions are subject to authorization by the applicable payment provider. EverQuest Life reserves the right to decline or cancel an order if a payment cannot be successfully authorized or if there is a reasonable concern regarding payment fraud or unauthorized activity.

2.3 Payment Due Date

Payment for one-time purchases is due and collected at checkout. An order will generally not be processed for shipment until payment has been successfully authorized and received.

2.4 Promotional and Discount Codes

Promotional and discount codes must be entered at checkout and are subject to their stated terms and expiration dates. Unless explicitly stated otherwise, promotional and discount codes cannot be combined with other offers or promotions.

A discount cannot be applied retroactively to an order that has already been placed unless EverQuest Life expressly agrees to do so.

3. Order Confirmation and Billing Information

3.1 Order Confirmation

After completing a purchase, you will receive an electronic order confirmation or receipt at the email address provided during checkout.

3.2 Delivery Method

Order confirmations, receipts, and other billing-related communications will be sent electronically to the email address provided by the Customer.

3.3 Customer Responsibility

You are responsible for ensuring that your billing, shipping, email, and payment information is accurate and up to date. EverQuest Life is not responsible for delays or other issues caused by incorrect information provided by the Customer.

4. Disputed Charges

If you believe you have been incorrectly charged, please contact EverQuest Life as soon as possible after discovering the issue.

Notification Period: Billing disputes should be submitted within 30 days of the applicable charge whenever reasonably possible.

Contact Information: Billing disputes should be sent to support@everquestlife.com and should include your order number, the date of the transaction, the amount charged, and a description of the issue.

Resolution: We will review the information provided and work to investigate and resolve legitimate billing disputes promptly.

If you believe a charge was made without your authorization, you should also contact your card issuer or payment provider promptly.

5. Refunds and Credits

5.1 Policy Reference

Refunds, credits, returns, and cancellations are handled in accordance with our Return and Refund Policy.

EverQuest Life's standard return window is 30 days, subject to the conditions and exclusions stated in our Return and Refund Policy. Eligible returned products must generally be unused, in their original packaging, and have tags attached where applicable. A 25% restocking fee may apply where permitted under the applicable Return and Refund Policy. Customers are generally responsible for return shipping costs.

5.2 Refund Processing Time

Approved refunds will generally be processed to the original payment method within 7 business days after the refund has been approved and processed by EverQuest Life.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

6. Taxes

You are responsible for applicable taxes associated with your purchase.

Applicable state and local sales taxes, if any, will be calculated and displayed at checkout based on the applicable tax rules and information available for your order.

If you believe you qualify for a tax exemption, you are responsible for providing any required valid tax exemption documentation before completing the applicable purchase.

7. Billing Errors

7.1 Corrections

If we discover an error in the billing of an order, we will make reasonable efforts to correct the error promptly.

7.2 Overcharges

If you have been overcharged due to an error attributable to EverQuest Life, we will refund or credit the applicable overcharged amount, as appropriate.

7.3 Undercharges

If an order has been incorrectly undercharged due to a billing error, EverQuest Life reserves the right to contact you regarding the outstanding amount. We will provide reasonable information regarding the correction before attempting to collect any additional amount.

8. Payment Security

8.1 Data Protection

Payment information is processed using security measures designed to protect payment transactions and customer information.

8.2 Payment Processor

Payments are processed through Shopify Payments. EverQuest Life does not directly store complete credit card information on its own servers. Payment information may be processed and stored by our payment service providers in accordance with their applicable terms and privacy policies.

8.3 Secure Transactions

Transactions conducted through our website are protected using industry-standard security technologies, including encrypted connections such as SSL/TLS where applicable.

You are responsible for maintaining the security of your account credentials and for notifying us if you believe your account or payment information has been compromised.

9. Changes to Billing Terms

9.1 Modification Rights

EverQuest Life reserves the right to modify these Billing Terms and Conditions from time to time.

9.2 Notification of Changes

Any updated version of these Terms will be posted on our website at:

https://www.everquestlife.com

The updated Terms will become effective when posted unless a different effective date is stated.

9.3 Acceptance of Changes

Your continued use of our website or purchase of products after updated Billing Terms become effective constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, EverQuest Life will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to these Billing Terms, a payment transaction, or the purchase or use of our products.

To the maximum extent permitted by applicable law, EverQuest Life's aggregate liability arising from a particular transaction or claim will not exceed the amount you actually paid to EverQuest Life for the specific product or order giving rise to the claim.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

11. Governing Law

These Billing Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law principles.

To the extent permitted by applicable law, any legal action or proceeding arising out of or relating to these Terms or a billing dispute will be brought in the applicable courts located in Texas.

12. Contact Information

For questions or concerns regarding billing, payments, or charges, please contact us at:

Company Name: EverQuest Life
Address: 4918 Seashell Lane, Garland, TX 75043, United States of America
Email: support@everquestlife.com
Phone: (866) 926-4049
Website: https://www.everquestlife.com

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CST
Typical Response Time: Within 24–48 hours

13. Entire Agreement

These Billing Terms and Conditions, together with our Terms of Service, Privacy Policy, Return and Refund Policy, and other applicable policies published on our website, constitute the agreement between you and EverQuest Life concerning billing and payment matters and supersede any prior or contemporaneous understandings concerning those matters, except where otherwise required by applicable law.

Acknowledgment

By accessing our website, placing an order, or purchasing products from EverQuest Life, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.