Billing Terms and Conditions

Effective Date: August 11, 2026 · Last Updated: November 13, 2026

1. Introduction

These Billing Terms and Conditions govern payments for purchases from www.everquestlife.com, operated by BF STORES LLC d/b/a EverQuest Life ("we," "us," "our"). They should be read together with our Terms of Service, Return and Refund Policy, Shipping Policy, and Privacy Policy.

2. Prices, Shipping, and Taxes

• All prices are in U.S. Dollars (USD). Prices may change, but a change will not affect an order we have already confirmed.
• Standard shipping is free on every order to the contiguous United States (the lower 48 states and Washington, D.C.), including freight delivery. We do not add shipping, handling, or other fees at checkout.
• Applicable sales tax is calculated and shown at checkout before you complete your purchase. If you are tax-exempt, provide valid exemption documentation before ordering.

3. Payment Methods

We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, Venmo, and Shop Pay. Eligible customers can pay over time with Shop Pay Installments (subject to approval; terms are shown before you confirm).

4. When You Are Charged

Payment for one-time purchases is collected at checkout. We do not sell subscriptions and do not charge recurring fees. Orders ship only after payment is authorized. We may decline or cancel an order, with a full refund, if payment cannot be authorized or if we have a reasonable concern about fraud.

5. Discount Codes

Discount codes must be entered at checkout, are subject to their stated terms and expiration dates, and cannot be combined unless stated. Discounts are not applied retroactively unless we agree in writing.

6. Order Confirmation

You will receive an order confirmation and receipt by email. Please keep your billing, shipping, and email details accurate.

7. Refunds

Refunds, returns, and cancellations follow our Return and Refund Policy: 30-day return window from delivery; change-of-mind returns must be unused and in original packaging, the customer pays return shipping, and a 25% restocking fee applies. Approved refunds are issued to the original payment method within 7 business days after the return is received and inspected.

8. Billing Errors and Disputes

If you believe you were charged incorrectly, contact support@everquestlife.com, ideally within 30 days, with your order number, date, amount, and a description of the issue. We will investigate promptly and refund any overcharge. If we undercharged an order because of an error, we will contact you and explain before requesting any additional amount.

9. Payment Security

Payments are processed by Shopify Payments (and PayPal/Venmo when selected) over encrypted SSL/TLS connections. We do not store full card numbers.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any transaction will not exceed the amount you paid for the product or order giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

11. Governing Law and Changes

These terms are governed by the laws of the State of Texas. We may update them from time to time; updates take effect when posted on this page.

12. Contact

EverQuest Life (BF STORES LLC)
Email: support@everquestlife.com
Phone: (866) 926-4049
Hours: Monday–Friday, 9:00 AM–5:00 PM CST
Address: 4918 Seashell Lane, Garland, TX 75043, United States