Shipping Policy

Effective Date: August 11, 2026 · Last Updated: November 13, 2026

1. Overview

This Shipping Policy applies to orders placed at www.everquestlife.com, operated by BF STORES LLC d/b/a EverQuest Life ("we," "us," "our"). Our business office is 4918 Seashell Lane, Garland, TX 75043. Orders ship directly from the manufacturer's or authorized distributor's U.S. warehouses, not from our business office.

2. Where We Ship

We ship to the contiguous United States (the lower 48 states and Washington, D.C.). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or outside the United States. A small number of gas-powered products cannot be sold or shipped to California; this is stated on the product page and enforced at checkout.

3. Shipping Cost

Standard shipping is free on every order to the contiguous United States, including LTL freight delivery for large items. No shipping, handling, or freight fees are added at checkout. Sales tax, where applicable, is calculated and shown at checkout before you pay.

4. Processing and Delivery Times

Orders are processed Monday–Friday, excluding holidays. Orders placed after 5:00 PM CST, on weekends, or on holidays begin processing the next business day.

• Parcel items (most e-bikes, scooters, launch monitors, and accessories): processed in 1–2 business days; delivered in approximately 4–7 business days from order placement.
• Freight items (pool tables, shuffleboard and game tables, basketball systems, bleachers, goals, golf simulator packages, and other large items): approximately 1–3 weeks from order placement, including supplier processing and LTL freight transit. The freight carrier will contact you to schedule a delivery appointment.
• Made-to-order and backordered items: any longer lead time is stated on the product page. If an item becomes backordered after you order, we will email you within 48 hours with an estimated ship date, and you may cancel for a full refund before it ships.

Delivery times are estimates, not guarantees, and may be affected by weather, carrier delays, holidays, and other circumstances outside our control.

5. Carriers and Tracking

Parcel orders ship via USPS, UPS, or FedEx. Freight orders ship via FedEx Freight, Old Dominion, or XPO Logistics. Tracking information is emailed when your order ships. Freight deliveries may require an appointment, someone present at delivery, and a location suitable for unloading.

6. Damaged, Lost, or Missing Items

If your package arrives damaged, photograph the packaging and product, keep all packaging, and contact us within 7 days of delivery. If tracking shows delivered but you cannot locate the package, or an item is missing, contact us and we will investigate with the carrier and supplier. Depending on the result, we will ship a replacement or missing item, or issue a refund.

7. Incorrect Shipping Address

Please review your address before ordering. Contact us as soon as possible if it is incorrect; we cannot guarantee changes once an order is processing or shipped. If an order is returned because of an incorrect or incomplete address supplied by the customer, we will contact you about options, and re-shipping charges may apply.

8. Returns

Returns are covered by our Return and Refund Policy: 30 days from delivery; change-of-mind returns must be unused and in original packaging, the customer pays return shipping, and a 25% restocking fee applies.

9. Contact

EverQuest Life (BF STORES LLC)
Email: support@everquestlife.com
Phone: (866) 926-4049
Hours: Monday–Friday, 9:00 AM–5:00 PM CST
Address: 4918 Seashell Lane, Garland, TX 75043, United States